Customer Help & Support

Information to help you with any questions regarding
Deliveries, Returns, Order Changes, Payments & Privacy

Information to help you with any questions regarding
Deliveries, Returns, Order Changes, Payments & Privacy.

Delivery Info

Information about shipping times, costs and areas we deliver to.

Track Order

Track you order and see the latest updates on its delivery status.

Order Changes

Need to make a change to your order? Find out how we can help.

Returns

View our returns policy and how to return an item.

Payment Options

Accepted payment methods and info about secure checkout.

My Account

Privacy Policy

Learn how we collect, use and protect your information.

DELIVERY INFORMATION

We are committed to sending orders as fast as possible.

Currently, we use Australia Post to fulfil our deliveries. This enables our customers the option to have their orders sent to a residential or business address, a PO Box, or a Parcel Locker anywhere in Australia.

All shipped orders will be allocated an Australia Post tracking number, and this will be emailed to the customer once the order has been packed and dispatched. You can track your order via the link in shipping notification email or below.

The delivery process from our warehouse to your door

1. Order Confirmation

You’ll receive an order confirmation email immediately after your order is successfully placed.

2. Packed & Dispatched

Our warehouse carefully prepares your order in discreet packaging and prepares for dispatch.

3. Tracking Number Activated

Once your parcel has been lodged with Australia Post, we’ll email your tracking number.

4. Delivery Completion

Your order will be delivered to your nominated address

ESTIMATED DELIVERY TIMES

Location	Standard Delivery	Express Delivery
East Coast Metro (NSW, VIC, QLD, ACT)	2 – 4 business days	1 – 3 business days
SA & TAS	3 – 5 business days	1 – 3 business days
WA & NT	4 – 7 business days	2 – 4 business days
Regional & Remote Areas	Allow additional time	Allow additional time

TRACK YOUR ORDER

Enter the Australia Post Tracking number that was provided in your Shipping Notification email.

STILL HAVE QUESTIONS?

Our friendly support team is here to assist.
We aim to reply ASAP

ORDER CHANGES & CANCELLATIONS

We understand mistakes can happen. If you need to change or cancel your order, please contact us as soon as possible after placing it.

Once an order has been packed, processed, or shipped, we may be unable to make changes or cancel the order.

We will always do our best to accommodate requests where possible.

RETURNS & REFUNDS

We understand that purchasing fertility products can feel personal and sometimes emotional. Our goal is to make your experience as smooth, supportive, and stress-free as possible.

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue so we can assist with a replacement or refund where appropriate.

For change-of-mind purchases, items must be unopened, unused, and in original packaging to be eligible for return approval. Return postage costs are the responsibility of the customer unless the item is faulty or supplied incorrectly.

We aim to process approved refunds promptly once returned goods have been received and inspected.

Due to the personal nature of our fertility products, we are unable to accept returns on opened or used items.

PAYMENT OPTIONS

We offer secure payment options for your convenience, including major credit and debit cards, ApplePay, GooglePay and other trusted payment providers available at checkout.

All payments are processed securely and your payment information is not stored on our website. Orders will only be processed once payment has been successfully received.

We respect your privacy and are committed to protecting your personal information in accordance with Australian privacy laws.

When you place an order or contact us, we may collect personal details such as your name, address, email and phone number to process orders and provide customer support.

Your information is handled securely and will not be sold or shared with third parties except where required to process payments, deliver orders, or comply with legal obligations.

Our website may use cookies and analytics tools to improve your browsing experience and website performance.

You may request access to or correction of your personal information at any time by contacting us.