HELP CENTRE

Order Changes, Returns & Refunds

We’re here to make your experience as smooth and stress-free as possible.
Please read our policies below or contact us if you need any help.

ORDER CHANGES & CANCELLATIONS

We understand mistakes can happen. If you need to change or cancel your order, please contact us as soon as possible after placing it.

Once an order has been packed, processed, or shipped, we may be unable to make changes or cancel the order.

We will always do our best to accommodate requests where possible.

RETURNS & REFUNDS

We understand that purchasing fertility products can feel personal and sometimes emotional.
Our goal is to make your experience as smooth, supportive, and stress-free as possible.

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue so we can assist with a replacement or refund where appropriate.

For change-of-mind purchases, items must be unopened, unused, and in original packaging to be eligible for return approval. Return postage costs are the responsibility of the customer unless the item is faulty or supplied.

We aim to process approved refunds promptly once returned goods have been received and inspected.

Due to the personal nature of our fertility products, we are unable to accept returns on opened or used items.

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